Remodify Privacy Policy

Effective Date: July 15, 2025

Remodify (“we,” “us,” “our”) is committed to protecting the privacy and security of all users (“you,” “your”)—including Providers (trades professionals, contractors) and Property Owners—across our platform and products.

This Privacy Policy describes how we collect, use, share, and safeguard your information when you use our Services via www.remodify.com and supporting applications (“Services”).

1. Information We Collect

a. Information You Provide

• Account Registration: Name, email, phone, company details, business licenses, trade credentials, property address.
• Profile & Content: Photos, project details, reviews, communications, and documents related to quoting, payment, or dispute resolution.
• Payment Information: Billing address, payment method, and, for Providers, banking details (handled via secure third-party payment processor).
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b. Information Collected Automatically

• Usage Data: Log files, IP address, browser type, referring/exit pages, device identifiers, cookies, and interaction analytics.
• Location Data: With user consent, location data for service matching or verification.

c. Information from Third Parties

• Verification Services: License, insurance, or criminal background checks (with your consent, as applicable).
• Integrations: Data from third-party products or services you authorize to connect with Remodify.
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2. How We Use Your Information

Remodify uses collected information to:

• Operate, maintain, and improve the Services
• Match Providers and Property Owners (RemodMatch)
• Facilitate communications, quoting, payments, and project management
• Authenticate user identity and verify credentials
• Support Provider reputation and review systems
• Monitor compliance, resolve disputes, and enforce Terms of Service
• Send important notifications, updates, and marketing (opt-out available)
• Comply with legal, security, and regulatory obligations.
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3. How We Share Your Information

We share your information as follows:

• Between Users: Project details, names, and relevant contact info are shared as necessary to enable service delivery between matched Property Owners and Providers.
• With Service Providers: Payment processors, cloud hosting, analytics, background check providers, or integration partners—only as required to perform core business functions.
• Legal Compliance: When required by law, regulation, legal process, or to protect rights, safety, or property.
• Business Transfers: In case of merger, acquisition, or asset transfer, subject to standard confidentiality obligations.

We do NOT sell personal information to third parties for marketing purposes.

4. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

• Authenticate users and protect against fraud
• Remember preferences and facilitate navigation
• Analyze site usage and enhance the user experience

You may control cookie preferences in your browser settings, but disabling cookies may limit platform functionality.

5. Data Retention

We retain personal data as long as necessary to:

• Provide the Services and support transaction records
• Satisfy legal or regulatory requirements (audit, tax, dispute, security records) Upon account closure, certain data may be archived or anonymized under our data retention schedule.

6. Data Security

Remodify uses industry-standard administrative, technical, and physical safeguards to protect your personal information.

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7. Your Choices & Rights

• Account Access: You may request access, correction, or deletion of your personal data (subject to legal obligations and business needs).
• Marketing Opt-Out: You may opt out of marketing communications at any time using provided links or emailing privacy@remodify.com.
• Data Portability & Deletion: Email privacy@remodify.com for requests. Some data may be retained as required by law or platform policy.
• Children: The Services are not designed for children under 18. We do not knowingly collect data from children.

8. International Users

While Remodify is headquartered in Ohio, USA, your data may be stored or processed in the U.S. or other countries where we operate. For international or cross-border transfers, we implement appropriate safeguards consistent with applicable law.

9. Changes to this Policy

We may update this Privacy Policy to reflect changes in law or our practices. Notice of material changes will be posted on our website and sent via email or platform notification. Continued use constitutes acceptance.

10. Contact Us

Remodify Privacy Team
850 Euclid Ave #819
Cleveland, OH 44114
privacy@remodify.com